Hosting, maintenance & support

So your website always works

A website or application is never “finished”: updates are released, vulnerabilities become known, certificates expire, content changes. We take care of hosting, maintenance and support so you can rely on it – and have a contact who knows your system when questions come up.

Why it matters

Hosting & maintenance

Many problems do not appear at launch but months later: a plugin that was never updated, a full server, an expired SSL certificate. With regular maintenance, monitoring and backups we spot risks like these early and fix them – ideally before any of your visitors notice.

We host on servers in the EU and look after websites and applications we have built ourselves as well as existing projects we take over from others. That includes small changes to content and features, technical advice on your web stack and support in German and English. For us, “always works” is not a slogan but a way of working.

What you get

Scope of work

  • EU hosting

    Fast, secure servers in Europe for websites, shops and web apps – SSL certificates included.

  • Updates & security

    CMS, plugins, frameworks and servers are updated regularly, and security patches are applied promptly.

  • Backups

    Automatic backups stored in a separate location – so things can be restored quickly if needed.

  • Monitoring

    Availability, load times and certificates are monitored. If something goes wrong, we are the ones who get alerted.

  • Performance care

    We keep an eye on load times and Core Web Vitals and optimise where it counts.

  • Changes & support

    Small content and feature changes, technical questions and IT advice for your web stack – with a personal contact.

Typical uses

What companies use it for

  • Keep a WordPress website up to date, secure and fast
  • Take over and stabilise a website built by another agency
  • Host and run web apps and customer portals in the EU
  • Move from a slow hosting package to a modern server
  • Small changes whenever you need them – without starting a new project each time
Process

How we work

  1. Technical check

    We review your website, server, update status and backups and show you where action is needed.

  2. Takeover & hardening

    Urgent updates, backups and monitoring are set up – or we move your website to our EU servers.

  3. Ongoing maintenance

    Regular updates, checks and short reports, so you know what has been done.

  4. Support & development

    You get in touch, we help – from small changes to the next stage of development.

Technology

What we work with

  • EU hosting
  • Linux
  • Docker
  • Nginx
  • Let’s Encrypt
  • Uptime monitoring
  • Automated backups
  • WordPress
  • Node.js
FAQ

Frequently asked questions

What is included in a website maintenance contract?

Typically regular updates of the CMS, plugins and server, security patches, backups, monitoring and an allowance for small changes and support. We tailor the exact scope to your website and your needs.

Do you take over websites built by another agency?

Yes. After a technical check you know what state your website is in and what needs doing. We then take over hosting and maintenance – or first bring the system up to a secure standard.

Where is our data stored?

We host on servers in the EU and sign a data processing agreement with you, so that hosting is handled in line with the GDPR.

Are there fixed response times?

We agree response times and scope together in the maintenance contract – depending on how business-critical your website or application is.

All services
  • 01 · Web design & development

    Websites & web design

    Fast, clear websites that get found and turn visits into enquiries – from one-pagers to multilingual online shops.

  • 02 · Custom software & apps

    Software & app development

    Custom software, web apps, customer portals and mobile apps – built around the way you work, not the other way round.

  • 09 · Consulting, workshops & training

    AI consulting & strategy

    From the first workshop to a roadmap: we find the AI use cases that genuinely pay off for you.

Ready for your next project?

Whether it is a new website, custom software or your first AI automation: in a free initial consultation of about 30 minutes we work out what you need and what a sensible first step looks like.